Don't despair! Just go through our checklist and adjust your original and it will all work out just fine. The main things you'll need to look at are size, aspect ratio, and image resolution.
Size: The logo or image will appear at the size specified on the ticket, so it helps if your image is at least the same size as the placeholder image on the ticket. Smaller images may get distorted when they're enlarged and printed. For the most part, the placeholders on the front of our online ticket templates measure 0.75 x 0.75 inches, and those on the back measure 3.5 x 1.75 inches.
Aspect Ratio: The online ticket templates will expand your image to fit the space provided, meaning that if your image is twice as tall as it is wide and you choose a ticket with a square logo area, the image will be stretched to fill the area distorting your picture. The file should be converted to the correct aspect ration before it is uploaded. In other words, no matter what size image you start with, it should have the same proportions as the placeholder box where it will be uploaded.
The image aspect ratio can be easily adjusted using most image editing programs. In MS Paint, a program that comes with most PCs, just open Paint by selecting start > all programs > accessories > paint. Then, use file > open to find your image and open it. Next, select image > attributes to adjust the aspect ratio of the image. The two boxes will show the current size of the image.
As an example, imagine an image that is 100 pixels by 200 pixels, which must fit into a square area. We'll just change the values in the width and height boxes to match, making a square. It's best to raise the lower value, rather than decreasing the higher one. So, we'll change our image size to 200 pixels by 200 pixels and select OK. This increases the white area to the right side of the image, so we'll recenter our image in the new space. Select the box select tool (box with a dotted line at the upper right corner of the tool palette) and draw a box around the image. Click again within the box to move it with the mouse and place it in the center of the image. Now save your image by selecting file > save as. If you would like to keep both the original and the modified image (recommended) then change the file name before saving.
Resolution: Image files should be at least 300 dpi. Now, an image that is 50 dpi, but 6 inches tall and 6 inches wide, will be converted to an effective 300 dpi image when it is placed in a ticket with a 1 inch square logo space. However, by the same logic, an image that is 300 dpi but smaller than the size of the logo on the ticket, will have a lower effective dpi when it is printed.
If you are typing text over an image, make sure the image is 300 dpi before start typing. Otherwise, the text will not be clear, even if you change the image to 300 dpi afterward.
Now you're ready to upload your new image to your online ticket!